Terms & Conditions

These terms apply when you use Get A Look In. Please read them before you create an account or buy credits. By using the service you agree to them. They do not affect your legal rights as a consumer.

1. About us

Get A Look In is run by Get A Look In Ltd, a UK registered company (company number 17458167), Osbourne Suite, 2.08 Imperial and Whitehall, 23 Colmore Row, Birmingham B3 2BS. You can contact us at support@getalookin.co.uk. If we need to contact you, we will use the email address on your account.

2. What we provide

• Job Match Analysis (free): we compare your Master CV with a job advert and show a match percentage, your strengths, areas to improve and requirements not found in your CV.
• Application package (one Application Credit): a tailored CV, a cover letter and likely interview questions for a specific job, written only from the information in your Master CV.
• CV Polish (one Application Credit): a professional rewrite of your Master CV for general use, written only from the information in it. Each account has one free preview before deciding. A CV can be polished again once a new or updated Master CV has been uploaded; that polish costs one Application Credit and is unlocked straight away. Once unlocked, it is yours to keep and download. You can change its design free of charge for 7 days after unlocking; after that, the design you chose last stays available.

We use artificial intelligence (AI) together with our own checks. We work only from the information you give us and never knowingly add qualifications, experience, skills or achievements that your Master CV does not contain.

3. What we cannot promise

• We cannot guarantee an interview, a job offer or any particular result. Hiring decisions are made by employers.
• The match percentage is our assessment of how well your CV evidences an advert. It is guidance, not a prediction of what an employer will decide.
• AI can make mistakes. You are responsible for reading your documents, correcting anything that is wrong and deciding what you send. Do not send anything you know to be untrue.

4. Your account

• You must be 16 or over to use the service.
• If you are under 18, you need permission from a parent or guardian before buying credits.
• Keep your sign-in details private. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
• Each account is for one person and their own job applications.

5. Your information and content

• You confirm that the information in your Master CV is true and that you have the right to use it.
• Your Master CV and the documents we produce for you belong to you. You give us permission to store and process them only to provide the service to you.
• Our Privacy Policy explains how we handle your personal information.

6. Application Credits and prices

• Credits are sold in one-off packages shown on our pricing page. There is no subscription and no recurring payment.
• Prices are in pounds sterling and are the total you pay. The price is the one shown when you pay.
• Credits are added once Stripe, our payment provider, confirms your payment.
• One credit is used only when a complete, checked application package has been produced for you, or when you unlock a CV Polish. If either cannot be produced, no credit is used.
• Credits do not expire while your account is open. They have no cash value, cannot be transferred to another account and are lost if you delete your account, so please ask for a refund of any unused credits first.
• If we ever close the service, we will give you at least 30 days' notice and refund any credits you have not used.
• If we make a pricing mistake, we will contact you before your credits are used and you can cancel for a full refund.

7. Your right to cancel

You can cancel a credit pack within 14 days of buying it. If you have not used any of its credits, you get a full refund. If you have used some, we charge for the credits used at the price of the smallest pack that covers them and refund the rest of what you paid. The unused credits from that pack are removed when we refund you.

When you buy credits, you ask us to make them available straight away, and by using a credit you agree that its application package or CV Polish has been supplied to you. After 14 days, change-of-mind refunds are not available, but unused credits never expire. Full details and a table of refunds for each pack are in our Refund Policy.

8. If something goes wrong

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If an application package or CV Polish is faulty, for example a document is missing, will not open or contains information that is not in your Master CV, tell us within 30 days at support@getalookin.co.uk. We will produce it again or return your credit, and if we cannot fix it, refund what you paid for that credit.

9. Acceptable use

When you use Get A Look In:

• Do not use the service to create false or misleading applications.
• Do not upload someone else's CV or personal information without their permission.
• Do not upload anything unlawful, harmful or containing viruses, or try to break, overload or get around the security of the service.
• Do not copy, scrape, resell or build a competing service from the site, our results or our methods, or use automated tools to access the service.

If you break these terms, we may suspend or close your account. If we close your account for a reason that is not your fault, we will refund any unused credits.

10. Our intellectual property

The site, its design, text, software and the Get A Look In name belong to us or our licensors. You may use them only to use the service for yourself.

11. Availability

We work to keep the service running, but we cannot promise it will always be available or free of faults. We may need to pause it for maintenance or improvements, and we may change or improve features. If a change significantly affects something you have paid for, we will tell you and you can ask for a refund of your unused credits.

12. Our responsibility to you

• If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence.
• We are not responsible for losses that were not foreseeable, for business losses, or for decisions made by employers, including not being offered an interview or a job.
• Apart from the cases below, our total responsibility to you is limited to the amount you have paid us in the 12 months before the problem arose.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including your rights under the Consumer Rights Act 2015.

13. Closing your account

You can delete your account at any time in Account settings. This permanently removes your Master CV, analyses, application packages and any remaining credits, so ask us for a refund of unused credits within the cancellation period first.

14. Changes to these terms

We may update these terms, for example to reflect changes in the law or in our service. The date at the top shows when they last changed. We will tell you about significant changes before they take effect. The terms in force when you bought credits apply to those credits.

15. Complaints

If you are unhappy, please email support@getalookin.co.uk. We aim to reply within 5 working days and to resolve complaints within 14 days.

16. General

• These terms are between you and us. Nobody else has any rights under them.
• If a court decides part of these terms is invalid, the rest still applies.
• If we do not enforce a term straight away, we can still enforce it later.
• These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.