Sample output · illustrative content
Customer Service Manager
Riverside Living (sample advert) · Built from Alex Morgan's CV, a made-up example
This is what one Application Credit gets you: a CV and cover letter tailored to one job advert, plus likely interview questions. You can download them as Word documents and choose a design for your CV.
What we improved for this role
- Rewrote the profile around what this advert asks for: leading a customer service team, complaints, reporting and rotas.
- Moved the experience the advert lists as essential to the top of each job.
- Used the advert's own words where they fit Alex's experience, such as “service levels” and “absence”.
- Kept the older sales job to one line, as it matters least for this role.
ALEX MORGAN Birmingham · 07700 900123 · alex.morgan@example.com PROFILE Customer service team leader with over four years leading a team of 8 advisers across phone, email and live chat. Experienced in handling escalated complaints, planning rotas and covering absence to keep service levels on target, and producing weekly performance reports in Excel. EXPERIENCE Customer Service Team Leader, Brightwell Home Stores March 2022 – Present • Lead a team of 8 customer service advisers across phone, email and live chat. • Handle escalated complaints and agree refunds and goodwill gestures within policy. • Plan weekly rotas and cover sickness so the phone queue stays under 3 minutes. • Produce a weekly report in Excel on call volumes, response times and complaint themes. • Run monthly one-to-ones and coach new starters through their first 6 weeks. Customer Service Adviser, Northfield Energy June 2019 – February 2022 • Answered 40+ customer calls a day about bills, meter readings and payment plans. • Set up payment plans for customers in arrears and referred vulnerable customers to the specialist team. • Chosen to train two new advisers on the billing system. • Updated customer accounts accurately on the company CRM system. Sales Assistant, Market Street Fashion September 2017 – May 2019 • Served customers on the shop floor and tills, including cash handling and refunds. KEY SKILLS Team leadership and coaching · Complaint handling · Rota planning and absence cover · Performance reporting in Excel · CRM systems · Phone, email and live chat support EDUCATION AND TRAINING Level 3 Diploma in Customer Service, City College, 2021 7 GCSEs at grades 9–4, including English and Maths, Kingsway School, 2017 INTERESTS Volunteer at a local food bank one Saturday a month. Five-a-side football.
Nothing here is invented. The advert also asks for Zendesk, budget management and a Level 4 qualification, but Alex's CV doesn't show them, so they aren't claimed. Your own application is built the same way, only from your CV and anything you add.